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Shipping & Returns

Safe, insured delivery across South Africa. Pickup available in Johannesburg by appointment.

Pickup in Johannesburg

Location
Sandton area (details on booking)
Timing
Same day for selected stones, others 2 to 3 business days
Viewing
Secure viewing room with our in‑house gemologist

Insured Nationwide Delivery

Coverage
Door to door, fully insured courier across South Africa
Dispatch
Same day for selected stones; otherwise 1 to 2 business days
Packaging
Discreet and tamper‑evident packaging

Once dispatched, we’ll share tracking details and remain available until delivery is complete.

Returns & Exchanges

Inspection period
You’ll have 7 days from delivery to inspect the diamond. If it isn’t right, contact us and we’ll assist.
Eligibility
Diamonds must be returned in original, unworn condition with all lab certificates and packaging.
How to start a return
Message us on WhatsApp or call - we’ll arrange insured collection or an in‑person handover.

Common Questions

Where do the diamonds ship from?
Our suppliers are international. Selected stones are available locally; others have a short lead time.
Can I ship to a work address?
Yes. An adult signature and ID may be required on delivery.
Is delivery free?
Delivery is included on diamond purchases unless otherwise stated. We’ll confirm any fees upfront.
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